FAQ Centre

We work with construction firms, mining and quarry operators, fleet and transport companies, government and institutional buyers, equipment dealers, and corporate procurement teams that need reliable sourcing and import coordination.

We coordinate global supplier networks and deliver to customers across Africa, the Middle East, and other international markets. Specific availability, routing, and lead times depend on the product, origin, and destination — we confirm these in your quotation.

Use the Request a Quote button on our website, fill in the Contact form with product details and quantities, or email us directly. Share part numbers, equipment model, photos, or datasheets where possible so we can respond with accurate options and pricing.

Yes. We support structured procurement processes including formal quotations, documentation for tenders, and coordinated delivery schedules. Tell us your compliance or documentation requirements when you enquire.

Our range includes construction and earthmoving equipment, road machinery, crushers and batching plants, heavy machinery spare parts, engines and power systems, trucks and buses, mining equipment, and a wide catalog of industrial and OEM components listed under Products and Services on this site.

Yes. We source through established OEM and authorised supplier channels where available, and we also list strong brands and compatible alternatives when appropriate. We always clarify brand, specification, and origin in your quotation.

Absolutely. Our catalog shows common lines — many enquiries are for specific part numbers, models, or quantities not yet published online. Send us the details and we will check supplier availability and come back with options.

Share the equipment make and model, serial number if available, and part number or clear photos of the component. Our team uses supplier databases and technical references to match the correct item and avoid costly mismatches.

We primarily focus on new equipment and parts. Used or refurbished assets may be available for certain categories depending on supplier stock — ask us and we will confirm condition, hours, and documentation before quoting.

Use Download Catalog in the navigation, footer, or floating buttons. You will be asked for your name and phone on our catalog page — then the PDF downloads immediately. Add your email if you want a copy sent to your inbox.

Payment terms are agreed per order and may include bank transfer (TT), letter of credit, or other methods suitable for international trade. We confirm currency, milestones, and documentation requirements in your proforma invoice or contract.

Quotations state whether the price is EXW, FOB, CIF, or another Incoterm, and what is included (product cost, packing, freight, insurance, duties). Taxes, customs clearance, and local delivery are shown separately unless explicitly included.

We arrange air freight for urgent or lighter shipments and sea freight for heavy machinery and bulk orders. The best option depends on weight, dimensions, budget, and required delivery date — we recommend the most practical route in your quote.

Lead times vary by product availability, supplier location, and shipping mode. Air freight can often arrive within days to a few weeks after dispatch; sea freight commonly takes several weeks depending on port pairs and customs processing. We provide estimated timelines with every quotation.

Import responsibilities depend on the agreed Incoterm. We can coordinate export documentation, packing lists, and certificates of origin. Destination customs clearance and duties are typically handled by you or your local agent unless we agree otherwise in writing.

We track shipments where possible and notify you of significant changes. Weather, port congestion, customs holds, and supplier delays can occur — we communicate proactively and work with freight partners to minimise disruption.

Website content is for general information. Formal quotations are valid for the period stated and may change with exchange rates, freight costs, or supplier pricing. Orders are confirmed only after written acceptance and agreed payment terms.

Use our Contact page enquiry form, call the phone numbers listed in the footer, or email us at the addresses shown on the site. For faster quotes, include product details, quantities, and destination country in your message.

We aim to acknowledge enquiries within one business day. Detailed quotations may take longer depending on supplier checks and technical verification — we will let you know expected turnaround when we receive your request.

Include product name or part number, equipment make/model, quantity, destination country and city, required delivery timeframe, and any photos or datasheets. The more detail you provide, the more accurate our response will be.

Warranty terms depend on the manufacturer and supplier for each item. We help coordinate warranty claims and spare parts where applicable and will explain coverage before you confirm an order.

Notify us immediately with photos and packing details. We work with suppliers and logistics partners to investigate and resolve legitimate claims according to the terms of your order and applicable trade rules.

Yes — enter your name and email in the newsletter section at the bottom of any page. Subscribers receive updates when we publish notable new products, services, or blog content.